Terms & Conditions

Alexander-kay.com is a website owned by Alexander Kay AB (also referred to as Alexander Kay, us or we) and registered as a company in Sweden with company registration number 559092-3198 at the address KIVRA: 559092-3198, 106 31 Stockholm.

These terms of use regulate and constitute the framework for your purchases from, and any use of the Alexander-kay.com website. Please read and understand these terms before making your purchase.

Alexander-kay.com reserves the right to refuse your purchase for thorough reasons such as that we cannot process your payment or if an item runs out of stock. If your order is approved and completed, you will receive a confirmation to your email. It is of the utmost importance that you enter a correct email address when placing your order. The order confirmation serves as a receipt and a valid certificate of your purchase, and we urge you to save it with great accuracy.

We offer different payment methods. Alexander Kay accepts payments with VISA, MasterCard, American Express, PayPal, Swish and Klarna. We do not store any credit card numbers and your payment is managed by Stripe. If for any reason, no payment is received after submitting your order, Alexander Kay will automatically cancel your order. If you pay by credit card, the total amount will be reserved on your account directly when the order is placed. The money is charged when your order is registered for delivery from our warehouse. You will receive a confirmation containing a receipt of the completed purchase. 

All Campaign Codes are to be used during the checkout process, in order to be valid. Please make sure that you have entered the code correctly and that the correct amount has been reduced. Our customer service is always available for queries: info@alexander-kay.com

By placing an order at Alexander-kay.com, you confirm that you are accredited to do so. Orders made in another person's name without consent, will be reported to the authorities. 

All prices stated at Alexander-kay.com apply to all purchases made on the website. All prices presented at the website include VAT and we ship worldwide. Shipping and other costs that could apply are clearly displayed at checkout before a purchase is completed. Please note that local custom fees may apply outside the European Union. These fees are not ruled or controlled by Alexander Kay and we therefore recommend contacting your local customs office for further information. 

As a customer of Alexander Kay, you have full right of return for 100 days from the day you receive your order. We accept returns on all items, provided that the product can be returned in original condition and packaging. Return shipping cost is paid by the consumer. If a product is sent back to Alexander Kay with the purpose of being refunded, Alexander Kay holds the right to deduct the custom fees from your repayment before completing the refund.

This is how you return your item.

Alexander Kay is committed to respect and protect your personal information. Our aim is always to be clear and transparent about what information we collect, how we store it and how we process your personal information. When you use the website or make a purchase at Alexander-kay.com we may collect various information. In any event, we are committed to ensuring that the information we receive and use is lawfully and fairly appropriate. We treat all personal information confidentially. You have the right to, whenever requested, get access to your data or control what kind of cookies are being used upon your visit at the website. 

All products are presented at the website with the greatest benevolence. Images and texts are to reflect the products accurately. Alexander Kay reserves the right to adjust errors and that images may differ from the true appearance of the product. We highlight that all images, appearances and characteristics may differ depending on computer lighting and personal perception. Alexander Kay holds the right to change the prices on all orders. In the event of an incorrect price, Alexander Kay may be obliged to cancel the purchase and refund any amount paid.

User generated content may be included on the Alexander-kay.com website. We do not claim any ownership for such content, for example images, photos and videos. Moreover, Alexander Kay urges our users to respect the fair use of copyrights, trademarks, and brands. Please contact our support to raise our awareness about any suspected misuse presented at the website.